wL
waldemar L
1 reviews | Active since May 2016
21 May 2026, 05:01
New Fridge but needs repairs constantly en refusal to exchange for a new unit
We bought a Defy Fridge from Hirch Montana and Hirsch tried there best to get the Fridge exchanged after 2 repairs in less then a month. Fridge is not even 5 months old. Defy just want to keep on fixing it. First the rubber then rhe bottom door now then want to fix the upper door then the plastic outside. So what did I pay for? A SECOND HAND FRIDGE THAT NEEDS CONSTANT REPAIRS!!!!! RHIRD REPAIR NOTICE: The appointment for ***5 has been rescheduled to 19.05.2026. Please expect a call from *** AS ELECTRONICS REPAIRS to confirm the appointment
Helpful (0)
Replies (2)0
Replies (2)Defy Appliances's replyOfficial
22 May 2026, 10:04Good day Waldemar Lombard
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply22 May 2026, 10:04
Official
Good day Waldemar Lombard
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's replyOfficial
25 May 2026, 12:14Good day Waldemar Lombard.
Please note that unit is being processed for an exchange.
Warm Regards,
Please note that unit is being processed for an exchange.
Warm Regards,
Defy Customer Care
Defy Appliances's reply25 May 2026, 12:14
Official
Good day Waldemar Lombard.
Please note that unit is being processed for an exchange.
Warm Regards,
Please note that unit is being processed for an exchange.
Warm Regards,
Defy Customer Care
