1 reviews | Active since Aug 2026
MISSED SERVICE SCHEDULED APPOINTMENTS BY DEFY DESPITE PAYMENT BEING MADE LAST WEEK. LACK OF ACCOUNTABILITY AND POOR COSTUMER SERVICE
Text Message • SMS Wednesday 08:10 Dear JENIFFER, The appointment for **********0 has been rescheduled to 13.08.2026. Please expect a call from **********10 AS ELECTRONICS REPAIRS to confirm the appointment Thursday 09:30 Dear JENNIFER, The appointment for **********0 has been rescheduled to 14.08.2026. Please expect a call from 104998-MITCHELL MARK (Gauteng South) to confirm the appointment Yesterday 11:11 Dear JENNIFER, The appointment for **********0 has been rescheduled to 18.08.2026. Please expect a call from 104998-MITCHELL MARK (Gauteng South) to confirm the appointment Text Message • SMS
The above bears reference.
No communication and/or confirmation received from your technician as undertook by your online representatives yesterday.
I am writing to request for a full refund in the amount of R690.00 paid into your Defy Appliances' cheque account on 14 August 2026 due to failure on your part to perform in terms of our agreement. (It is only fit to make this request here since you do not reply to emails sent to you and your, Ishmael Mosweu)
Please further note that I intend on formally escalating this matter to the relevant authorities for mediation and/or failure on your part to comply with the industry's code of conduct.
Furthermore, This communication together with all emails communication, text messages, proof of payment and/or telephone recordings between the writer and your representatives will be made available and/or attached to the formal complaint as proof of breach of the Code by you.
Please note that the feedback received is that your call-out remains booked for today. The technician has also contacted you directly to advise of their estimated time of arrival.
Warm regards,
Defy Customer Care
Please note that the feedback received is that your call-out remains booked for today. The technician has also contacted you directly to advise of their estimated time of arrival.
Warm regards,
Defy Customer Care
An appointment was rescheduled for today, 18 August 2026 at 08:00 after a few missed appointments by your technicians without any explanation or prior notice for the cancellation and/or missed appointments.
At all relevant times, I made follow ups both telephonically and by way of email, and today was no different. I contacted you immediately after leaving the above review, requesting for a full refund for failure to perform as agreed. Your technician called, for the first time this morning at about 09:45 to asking if the appointment could be moved to 11:00 as he had no prior knowledge of the scheduled appointment.
NB: This review is for the benefit of other customers who may find themselves in a similar situation as myself….. Please don’t ignore the bad reviews about this brand, in particular reviews relating to their after-sales service support and/or repair centre.
To Defy: You need to stop being defensive and take full responsibility for your actions! Also, Let me know if you need me to share all correspondence relating to this complaint here
An appointment was rescheduled for today, 18 August 2026 at 08:00 after a few missed appointments by your technicians without any explanation or prior notice for the cancellation and/or missed appointments.
At all relevant times, I made follow ups both telephonically and by way of email, and today was no different. I contacted you immediately after leaving the above review, requesting for a full refund for failure to perform as agreed. Your technician called, for the first time this morning at about 09:45 to asking if the appointment could be moved to 11:00 as he had no prior knowledge of the scheduled appointment.
NB: This review is for the benefit of other customers who may find themselves in a similar situation as myself….. Please don’t ignore the bad reviews about this brand, in particular reviews relating to their after-sales service support and/or repair centre.
To Defy: You need to stop being defensive and take full responsibility for your actions! Also, Let me know if you need me to share all correspondence relating to this complaint here
We sincerely apologise for the inconvenience and frustration caused by the missed appointments and lack of communication.
Warm regards,
Defy Customer Care
We sincerely apologise for the inconvenience and frustration caused by the missed appointments and lack of communication.
Warm regards,
Defy Customer Care