****med by Defy

I am highly disappointed with the service of Defy. I called defy on the 13th of March to come an replacement the rubber belt of my freezer of my fridge. I kid you not, I have been sent from pillar to post after the technician removed the belt with promises that they would come back with a new one to fit. Every week was a new excuse, " we are getting it from the warehouse in Midrand" to oh no "we are getting it from Durban" to oh no we have sourced it from overseas " Now my I can't use my freezer as we have had to seal it with selotape.

For the past few weeks have been calling them and to my surprise on the last call they said that my job has been closed.. after I paid a call out fee of over R600 and no assistance I feel that I have been ****med.

I have been asking for a refund, they keep telling me that they have escalated the case to a manager and I will get a call back, true to their terrible customer service no one has called.

I am so appalled and disappointed because every household appliance in my house is from Defy and they choose to treat us like this..

Whatever you do STAY AWAY FROM DEFY.

I am about to broadcast the full story all over different platforms to warn people to rather try other brands..