MN
Mpume N
1 reviews | Active since Mar 2021
27 Aug 2026, 12:13
Lots of fanfare til you buy a product with a latent defect
Until now I've sworn by Defy appliances. It's not so much that their microwave stopped working after four months of purchase, but their non-existent customer care! They centralise dealing with product defects to themselves, yet their customer care mailbox seems not to be manned. I wonder whether they ever heard of the CPA-imposed strict liability.
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
27 Aug 2026, 13:51Good day Mpume,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply27 Aug 2026, 13:51
Official
Good day Mpume,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
MN
Mpume N's updateReviewer Update
06 Sept 2026, 11:26But, fact it, it is the level of service you ARE providing. Kinfly respond with how I can get a refund, as life without a microwave oven is untenable. I live between Joburg and Cape Town, and the microwave oven is in Cape Town. Thanks in advance.
MN
Mpume N's update06 Sept 2026, 11:26
Reviewer Update
But, fact it, it is the level of service you ARE providing. Kinfly respond with how I can get a refund, as life without a microwave oven is untenable. I live between Joburg and Cape Town, and the microwave oven is in Cape Town. Thanks in advance.
Defy Appliances's replyOfficial
07 Sept 2026, 08:26Good day,
The team has been notified to contact for assistance and resolution.
Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,
Defy Customer Care
Defy Appliances's reply07 Sept 2026, 08:26
Official
Good day,
The team has been notified to contact for assistance and resolution.
Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,
Defy Customer Care
MN
Mpume N's updateReviewer Update
10 Sept 2026, 05:23The request was clear: kindly indicate how I can get my refund processed. Much as I'd love to "stay available for contact...", I unfortunately have to earn a living and money to buy another appliance (from a more customer-centric brand). And that, for me, involves lots of meetings. Have some respect, please and stop stalling. The consumer watchdog is my next stop, come this weekend!
MN
Mpume N's update10 Sept 2026, 05:23
Reviewer Update
The request was clear: kindly indicate how I can get my refund processed. Much as I'd love to "stay available for contact...", I unfortunately have to earn a living and money to buy another appliance (from a more customer-centric brand). And that, for me, involves lots of meetings. Have some respect, please and stop stalling. The consumer watchdog is my next stop, come this weekend!