Hellopeter
Share Your Experience
CS
Cindy S

1 reviews | Active since May 2015

07 Apr 2022, 14:28

Lost all my food because of a faulty devy freezer

I went away for the long weekend and when I got home my deep freezer was defrosted I had to throw everything away between R3000 and R4000 worth of food I would understand if it was my fault but their was a problem with the freezer and all devy did was to replace the freezer and nothing about the goods inside that is now my problems

0
Replies (5)
Defy Appliances
Defy Appliances's reply20 May 2022, 12:15
Official
Good Day Cindy,
Sincere apologies regarding the above.

Can you please supply me with a job number so I can escalate accordingly?
I will forward your contact details to our service team, thereafter.

Kindest Regards
~ISD
CS
Cindy S's update06 Jul 2022, 20:32
Reviewer Update
Still waiting for someone to come back to me😡😡😡😡😡😡
Defy Appliances
Defy Appliances's reply07 Jul 2022, 10:48
Official
Good Day, Cindy.
Please accept our sincerest apologies for the inconvenience and the delay.

We have escalated to our regional service team.
They will be in touch for further details to resolve the matter.

We wish you a lovely day ahead. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
CS
Cindy S's update11 Aug 2022, 11:34
Reviewer Update
Good day this is months later and devy still has still not phoned me
Defy Appliances
Defy Appliances's reply11 Aug 2022, 17:20
Official
Good Day, Cindy.
We followed up with the regional service manager and asked that he give you a call.

He advised that a technical report would be supp**** in order for an insurance claim to be lodged.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd