LV
Leandre V
1 reviews | Active since Oct 2019
15 Jan 2025, 23:05
Leaking washing machine within a month
Only clicking 1 star as I have no choice.......
Highly upset. Bought a 10kg front-end loaded NOT EVEN a month ago and it leaking. I am sorry Defy but I am not accepting any Tech fixing it, I will only accept a replacement as its new and leaking within the first month.
No tech has contacted me or anything. I have replaced my whole homes equipment to Defy items with in the last 6 month but honestly I am highly disappointed with the way this is delt with.
What is the use of buying new items if they need to be fixed in the 1ste month. I am sorry but it's not fair nor right to your customers.
I want my washing machine replaced and Not repaired as it my hard earned money that paid for it.
Helpful (0)
Replies (1)0
Replies (1)Defy Appliances's replyOfficial
16 Jan 2025, 09:16Good day Leandre,
The issue has been escalated to the service team for feedback and resolution.
Please ensure that you are available for contact.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Please ensure that you are available for contact.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Jan 2025, 09:16
Official
Good day Leandre,
The issue has been escalated to the service team for feedback and resolution.
Please ensure that you are available for contact.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Please ensure that you are available for contact.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
