Lack or Bad service from Defy

We bought a fridge for our holiday home on the 24-10-2020only to find out that the fridge had a gas leak. After various unanswered phone calls and dropped lines, 1 week later we took the fridge back but Pick n Pay (where we bought the fridge) or Defy have not compensated our loss, 1 - Loss of income as we rent out our holiday home 2 - Loss for the meat that we had to replace 3 - Travel costs to take the fridge back to get a new one.

I sent an email to Ismail from Defy on the 4th November - he hasn't bother to respond or acknowledge that he received the mail.

Worst service I've had in a long time