Lack of Service and impossibility to escalate call

I bought a Defy fridge cash which was delivered last week Saturday wrapped up. When I unwrapped the fridge it was delivered without a foot bracket, thus the fridge cannot stand properly so I am unable to use it. I have logged this immediately on Saturday with the shop I bought the Fridge from together with evidence via WhatsApp. The shop only logged the call with Defy on Monday. When I have phoned Defy today Thursday which is an entire week that I have the fridge I am unable to use they advised me there is a three day turn around. This is blatantly unfair as I have been unable to use this fridge since purchase, when I asked to speak to a manager and have this expedited the call center operator left me hanging on the line for 20 minutes at which point I was forced to cut the Call! PATHETIC!!!!!!!!! You are not willing to assist a customer timeously - you packed the fridge and should have ensured that when this fridge left Defy It had all its components!!!! Why must I be forced to wait for 3 days for you to respond, be kept waiting and not allowed to speak to a Manager to escalate this. I am totally disgusted by your lack of understanding and service. So just how many weeks must I wait to use my fridge when you were negligent in ensuring I got a product I was able to use???