Lack of Response

We contacted Defy regarding our oven not working. The service was good, they had a technician there with in 2 days, this was really good considering it was the middle of December. The technician told us that they could do nothing at the time due to the time of the year, this we accepted. On the 8th of January I sent them an email requesting a quote for the items that needed to be replaced, I got no response about a week later I sent another email requesting the quote and have still had no answer. To date there has been no answer to my emails and we are sitting with an oven we cannot use.