Lack of communication and overall POOR customer service

I have a Defy gas stove. My oven started acting up late last year, I then reached out to Defy via email and their WhatsApp number., this was on 7 Dec 2021. A technician was then sent to come and fix/assess and concluded that I need some new parts in order to repair and I said he can go ahead and order them, technician advised that it would take 2 days or 7 days to get these parts depending on the availability. I have since followed up quite a few times as we are WAY over the 7 days, when I was lucky enough to get a response I was told that national spares is doing stock taking or that they have escalated and then finally on the 5th after I had to follow up AGAIN I was told that national spares would be sending the spares via courier on the 5th of Jan and once they've received them they will schedule for repair. Defy has been quiet since then, they have ignored my follow up messages. This has been the worst experience ever, i think Defy should actually tell people that once you buy their products they are done and would like nothing to do with repairs. They simply ignore messages, this is the 2nd time I've needed a repair and the first time they also took their time to respond to an email. Just some advice for those currently shopping for appliances, you might want to stay clear of Defy unless you don't mind struggling afterwards.