Lack of After Sales Service

I went to Defy Appliances looking for a Hob Frame and Glass Assembly and placed and order with them, in person on the 23/01/2015. I was told it would take up to 15 working days for my order to arrive and that I will be called as soon as it does. After waiting 20 days I tried calling and after the phone rang for about over a minute reception finally answered. I then asked to be put through to spares so that I may follow up with my order, which she did, the phone just rang. After a back and forth with the receptionist, I finally asked if there is someone I can speak to. I was given the eMail of Donovan Petersen and he just forwarded my email to a Sean Viljoen, after which nothing further was heard. <br> <br> DEFY SHOULD CHANGE THEIR SLOGAN, BECAUSE YOU DEFINITELY CAN NOT RELY ON DEFY! FOR ANYTHING!!!