JOB#***_STILL WAITING FOR TECHNICIAN_UNHAPPY CUSTOMER

Purchased my 8kg Top loader from Makro Ottery Cape Town 22nd August 2023 cash. Few days ago noticed when it fills up with water it does not automatically stop, resulting in overflow and water running out from the bottom. Logged my complaint with Defy call centre on the 7th June : JOB # *** (lots of airtime later as wait time is long and call drops after being on hold for 4min+... One would think the agents would be courteous enough to call you back but they don't.

Told by agent a technician would be in touch. Technician called 9th June and wanted to come out same day, short notice as I have to work and cannot sit at home waiting for someone to come. He then scheduled a meeting on Monday 12th. Never heard from him on the day of the 12th and I sms'd the number he called from to ask what time he would come, no reply. Called him few hours later and wife said he was ill and that's it. Why did he not take 30 seconds to contact me as the customer who was expecting him to come out to have a look at my top loader or why did Defy not notify me that I would not be assited that day?

Called the Defy call centre again on 12th to inform them of technician not coming out and asked if another technician could be assigned to me and was told one would. Today is the 13th and I have not been contacted by Defy nor a technician. What kind of service is this?? It's winter and I am unable to use my toploader. I am being inconvenienced as the customer. This level of service is extremely poor!