Inferior Product- Defy Side by Side Larder

My Defy Side by Side Larder...in South African language?... My Fridge.?.has a few places on the back panel that is rusted. The story behind this deterioration of the fridge. We bought this fridge in 2010. The one before this we bought in 1989...and we did not replace that fridge...we simply added on because we needed more fridge space. I finally got rid of that fridge in 2016 because the motor gave in. No rust or signs of deterioration anywhere... why?...because it was quality. This Defy fridge though, is becoming an embarrassment and it is not MY FAULT AT ALL. Firstly a bubble appeared in the painting of the back panel and I wondered what was happening...then another and another...then the paint came off and the rust came through. This was about 2 years ago...the fridge was then only 5 years old...I started calling Defy... knowing that my warrentee was over but the ppl at Defy told me that they are sorry that it is a Defy factory fault. The arrangement was that they will fetch it from my home on the following monday...laminate the back for me and return it same day. I waited....became busy with life...called again a few weeks later...Assurance that they will call me asap with a date caused me to relax again...life went on... wedding plans...time flew by. Last week I called again and Mr André Nel...the workshop manager was on lunch but a promise of a return call set me at eaze again. Busy busy busy with work... No call... So a few days later I called again... and André Nel was again on lunch...how lucky can one person be??? Another promise that he will call back. Nothing!!! Last night my husband told me that André Nel called him...a secondary number I gave... But my phone was on alllllll the time... According to Mr Nel my guarantee has expired and Defy is thus not responsible for repairing the fridge. If Defy has to pick up the fridge from home it will cost us R250... Okay...my husband conceded....petrol is expensive and we will pay...but...this is the reason for this public outcry... Mr Nel told my husband that to fix the fridge will cost us R1800...he cannot fix it for free. He would suggest that we buy a new fridge. Really???? I am very dissappointed in Defy Bloemfontein's service. I am a strong supporter of defy products...and beleive that one should look after your possessions that God bless us to afford. I paid hard money for this fridge hoping that it will last at least 40 years... I have my aunts 1970's fridge as well and it's still working. I also have a Defy Seran Hob and bought a new oven just this year. My biggest treasure in my kitchen though, is my 35 year old Defy microwave oven. Still looking good...still working and now... this embarrassing eyesore. I am not a perfectionist about my house but I do pray that God and I take care of what we buy and I do my bit. Defy is not the cheapest in prices and I don't mind paying for quality... But THIS RIGHT HERE IS NOT QUALITY. So... I always said that Defy is quality but am rethinking my believe. I think Defy has conformed to the new order of this world...use inferior material to manufacture inferior products but charge as much as you possibly can. My new oven... I must unfortunately say...is also proof of my believe. The racks does not fit snugly like the older oven's did and it sags when I put something heavy on it. Although this post is about my fridge, I think its good to just mention the oven as well. So... I hope ppl who have designs on buying a Defy product will make sure they don't buy the weaker product...because like me...you gonna get a huge wake up call.