Inferior Defy Products and service

I bought a new stove in November 2024. The first one was delivered, after waiting for more than a month, totally wrecked and had to be returned. The second one arrived, another month later, and at first appearance it was in good order. I queried the oven rubber and when the technician arrived, I showed him scratches on the stove top, made by die wooden slats in the packaging. He took photos, I also gave him the photos I took, which I sent to Modern Living, whom I bought the stove from. They never answered this complaint. Apparently, the lady who dealt with it, left and there is no trace of the Whats app message. Shortly after, In Feb I contacted Defy directly regarding this matter. At this time I also complained about the timer/alarm that became faulty. The technician was sent to fix the timer unit BUT when the unit arrived it was the incorrect unit BUT he said no worry he will make a plan and fitted this incorrect unit, whilst I was not home. Upon my return I found out that this timer was definitely not working as it should. You can only time from 45min and longer. Anything before this, the timer just runs back to zero immediately. The scratched top was not attended to. I again sent emails, to Defy, but to no avail. I was told by Defy Cape Town to send the stove back to Modern Living, which was not an option as I could not afford to wait another 4 weeks. I then contacted Modern Living again who tried to assist but came back with a lame explanation of why the unit that was fitted IS INDEED acceptable, even though it is not 100% the correct one, ...not to me...as most of my baking goes up to 20 and 30 min...it is useless to me know. The timer is one of the reasons I bought the particular model. And as far as the scratched top is concerned, it got brushed off saying I was supposed to inspect it the first day it arrived, even though I was not home. I paid a good prive for this stove and now have an inferior product. What is pity, what a shame. All my appliances are Defy. Will I ever buy Defy again? NO WAY and I will warn other people as well. Defy service has become less than pathetic and unfortunately, I will now also never trust Modern Living either.