inferior brand and appalling customer services

If there was a lower rating than 1 I would put it. Buying a defy washing machine was the worse decision I ever made . I bought the machine on the 14th of June 2021 at Game Mall of Africa, and have owned it for 6 months and it has been a traumatic experience. This is the second time in 6 months I have requested the services of a technician from Defy. Initially it was making an error when it was supposed to rinse, a technician came though and said it was a loose ***** and sorted it out. On the 9th of December I went to Game in the Mall of Africa , to report that the same machine is no longer working, it shows that it is washing but nothing happens. The drum is malfunctioning. I have not had a technician come through since the 9th, today is the 19th. 10 days later...and no sight of a technician. I have called into their contact care center numerous times, and I have been sent from pillar to post, agent to agent. On the 15th of December I asked to pea to someone in high position expecting a better service. A gentleman by the name of Ismail, said that an agent will call me after an hour , til today, I am waiting for an agent to come through and assist me with fixing the machine. My concern is that if this machine is causing so much have within 6 months, how then do I trust its functionality for the next 2 to 5 years. I truly regret ever buying a defy machine.