Incompetency from Makro and DEFY so disappointing

logged a call with Makro on the 04/02/2025 regarding a faulty Defy stove which is still under warranty. Friday the 7th there was still no response from either Makro nor Defy and i called Makro only to be told that the request was only sent to defy on the 07/02/2025. Till date the 12/02/2025 Defy hasn't called nor came through that means i cannot cook for almost 2weeks now because of incompetency from both Makro and DEFY! and to think i had so much trust in both the brands and spent so much money thinking they are better and trustworthy brands ,little did i know that there is no such. I will go to twitter/X and all social media should this not be sorted today!