1 reviews | Active since Aug 2017
I'm so upset and annoyed.
On the 20th of Dec 2020 I bought a Microwave 30lr Defy at Hi Fi Corporation. Sometime in June the microwave just stopped working out of nowhere, I then took the microwave back to the store on the 19 June 2021 ( Ref No. ***). The microwave was booked in and got repaired. In a space of 2 months the same microwave stopped working again same reason as before , I took it in on the 31 Aug 2021 (Ref ***) - again it was booked in and repaired. Guess what, on the 21st of Nov 2021(Ref ***) I was back at the store again for the same problem and this time I made it clear that I do not want the same microwave anymore it should either be replaced or I should get a gift card. The lady by the name of Lauren from Hi Fi Corporation was really helpful and wrote on the job card exactly what I asked for. To my surprise I got a call from the lady advising that the microwave was fixed and I told her to keep it at the store as I do not want it back. I also spoke to the manager by name of Fiyyaaz from the same store but, no happiness. I called the store today and was advised that Defy said they are not going to replace that microwave as my warranty is "about" to expire - mind you i still have the whole of 2022 since the warranty is for 2 years. I mean, when one buys a new item you do not expect it to be fixed 3 times. So DEFY please refund my money or replace that microwave. Once bitten twice shy- in this case I was twice bitten trice shy. I want a new microwave please.
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
