******** employers, bad service delivery = Frustrated client

I bought a defy washing machine 31/12/2016 Months later the machines spinner gave me problems I contacted the store Game N1 city and they sent a technician to my residence to check the machine. It was than discovered that the machine needs to "cool off" every half an hour a after each load . We tried that method and it didn't work but gotten worse whereby I get shocked by the machine at times. I contacted game n1 city again and they directed me to defy again. Defy sent a technician named George to check again and the spinners motor was than changed. That didn't make any difference.. i kept corresponding with a lady Roegshanah Latief from defy and she promised each time that she will ask her colleague George to get back to me up until today I am sitting with a broken machine and I have extra expense hence I can't use my top loader due to water restrictions. This is the poorest of service ever. I went back to Game N1 city and they have all three references the person Michael I spoke to was supposed to get back to me but never did. Where does this leave a customer