If you dont want heartache dont buy Defy appliance especially big appliances

Please dont buy an appliances from Defy very poor service and quality I bought a washing machine on 6 December 2025 on installation the drum was making too much noise I was told a technician would come have a look on 11 December then told again they would come on 15 December I phoned Defy in the morning of 15 December was assured that the technician is coming in waited, when I followed up at around 3pm I was told by a Katlego that the technician is no longer coming and they would probably come on the 17th I asked that I speak to the manager Ismael to clear why I was told someone was coming on the 15 he seemed unsure and transferred me to the regional manager Thato whom I waited 22 minutes for and was later told he could not take my call coz he is busy on another line