I would not refer Defy if this is the service level

Defy 8kg white top loading washing machine drum started vibrating. It got worse causing the machine to E1 error and stop. Defy *** referred me to Defy polokwane ***. The technician came out repaired the machine numerous times. Machine was eventually replaced. Now a few weeks after warranty is up on the original buy date the new machine is doing the same. Polokwane eda to arrive was weeks after machine broke. They do not call you back. And the call center can not do anything to help. Saying you have no washing machine for weeks does not seem to be a problem...