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ntsako

1 reviews | Active since Apr 2022

27 Mar 2026, 16:18

I will never by a Defy fridge

I regret buying a Defy fridge and will never again buy their products or recommend them to anyone.

I am an unhappy customer, I bought a fridge 11 months ago and this fridge stopped working then when the store refferred me to Defy I thought I would be assisted only to find out that I will be refferred from one person to another until they sent a technician who could not even do a proper diagnose and just replaced some parts.

After the repairs the fridge only worked for a couple of hours and then it stopped working. How can a fridge that is not even a year old require repairs. I got sold a faulty product and no one wants to account for it.

Every day when I call they say an email has been sent to management who is not responding.

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Replies (1)
Defy Appliances
Defy Appliances's reply30 Mar 2026, 08:42
Official
Good day Ntsako,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch. 
 
Warm Regards,Defy Customer Care