I will never buy anything from defy ever again

I am never buying any defy appliances.

So I bought a defy top loader washing machine on the 11th of September, on the 15th I connected it so I can do washing, I opened water to level5, the water never stopped and was just overflowing. The following day I reported the matter to the store I bought at and to defy, at defy they told me that they will send a technician, of which I told them that I don't want a repair, so they said the technician will only come to assess the machine only.

We couldn't agree on time as I'm working 7-4, they said to me I have to take a day off work for them to come and assess my machine, I asked them who is going to compensate me for the day off because their product isn't.working so they are the once suppose to make a time, they said their technicians work same hours as mine. They ended up saying that I'm being difficult as I don't want to take a day off.

So they canceled a job card as we were not able to come to an understanding about the time. Then someone called and asked me if I cannot make time on Saturday, I said I also work Saturdays but will make an exception. The guy came on Saturday the 21st and assessed the machine.

So on Wednesday the 25th I called to check the progress of the matter, I was told that my job card was canceled because I refused their technician to come and assess the machine, my question to them was who came on Saturday to my house to assess the machine? Who sent him if the job card was canceled? The agents I spoke to on the day became irritated with me and shouted at me.

I asked on many occasions from the agents where I can lay a complain with defy and they told me that they don't have a platform for that. I asked to speak to manager in charge but he is not taking my calls and he doesn't even get back to me.

My final decision is I want my money back. I will buy a different brand so that I can make my life easier because for me to but a washing machine is to make life easier, now it's almost 3 weeks and nothing is changing. Defy says I must go back to the store where I bought the appliance, the store says defy must communicate with them with regards to exchange. Now I have run out of patience. I'm tired of always being sent from pillar to post. I was gonna say I'm need answers but now I need my money back.