AN
Adelaide N
1 reviews | Active since Dec 2021
15 Dec 2021, 09:17
I regret purchasing your products!!
My defy washing machine is not working in less than a year and I logged a call on 8 November - ***. The technician came within 2 days but we are still waiting for parts that were supposed to take only 7 working days !!!!! A certain Milda closed my call on 25 November without my consent and I had to keep calling to reopen my job no!!!! Tried escalating to *** and calling the manager - Eddy but no one answers!!! So I will have to keep following up on this in 2022 ??? I can’t believe all the appliances in my home are from defy - do not make my mistake as the after sales service is HORRIBLE.
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Replies (2)
Defy Appliances's replyOfficial
21 Dec 2021, 14:42Hi Adelaide
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply21 Dec 2021, 14:42
Official
Hi Adelaide
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
AN
Adelaide N's updateReviewer Update
13 Jan 2022, 09:50No one has contacted me . This job is overdue for 2 months now . Can the repair be completed or we take legal action ??? The call centre escalated the issue yet nothing was done
AN
Adelaide N's update13 Jan 2022, 09:50
Reviewer Update
No one has contacted me . This job is overdue for 2 months now . Can the repair be completed or we take legal action ??? The call centre escalated the issue yet nothing was done