NG
NGONI G
1 reviews | Active since Apr 2025
25 Sept 2025, 10:50
I recently bought a ...
I recently bought a beko gas hob, which is now burning the rubbers on the cast iron stand/legs while cooking, i am not a rubber specialist or something like that but i would have thought these rubbers are made of silicon or any special rubber which do not easily burn, worse off these rubbers are not included in the warranty of the stove, i was at their depot in Midrand where i paid R25 for a single rubber R400 for 16 rubbers, Beko, defy should reengineer these rubber and include them in the warranty
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Defy Appliances's replyOfficial
25 Sept 2025, 14:51Good day Ngoni,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced.
Please note that the rubber stoppers are regarded as accessories, which is why they are not covered under the warranty. These components are subject to wear and tear.
That said, we understand your concerns regarding durability and will escalate your feedback to our product team for review. Your input is valuable as it helps us assess opportunities for improvement.
Warm regards,
Defy Customer Care
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced.
Please note that the rubber stoppers are regarded as accessories, which is why they are not covered under the warranty. These components are subject to wear and tear.
That said, we understand your concerns regarding durability and will escalate your feedback to our product team for review. Your input is valuable as it helps us assess opportunities for improvement.
Warm regards,
Defy Customer Care
Defy Appliances's reply25 Sept 2025, 14:51
Official
Good day Ngoni,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced.
Please note that the rubber stoppers are regarded as accessories, which is why they are not covered under the warranty. These components are subject to wear and tear.
That said, we understand your concerns regarding durability and will escalate your feedback to our product team for review. Your input is valuable as it helps us assess opportunities for improvement.
Warm regards,
Defy Customer Care
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced.
Please note that the rubber stoppers are regarded as accessories, which is why they are not covered under the warranty. These components are subject to wear and tear.
That said, we understand your concerns regarding durability and will escalate your feedback to our product team for review. Your input is valuable as it helps us assess opportunities for improvement.
Warm regards,
Defy Customer Care