I need a replacement

Good day.

I have bought a top loader from takealot on the 27th August 2022. Received it on the 30th August. I logged a call with the call center and a technician came out to look at the machine. I advised him that I don't want it fixed I want a replacement because it should be brand new. I bought a new machine and can't even use it due to the horrible sound it makes. It's now been 2 weeks since the technician was here. I call everyday to find out what is going on and have no joy with anybody. They keep confirming they waiting for approval. When I bought it I paid immediately. I also spoke to a Logan lady at Defy itself and she should have called me back today and i have not received a call as yet. I paid R6000 for the machine and it isn't right that I have to wait 2 weeks and still no replacement or even a call. If this is not sorted I will have to log a complaint with the ombudsman and I will Bombay social media with this horrible experience and unreliable service from Defy.

My job nr is ***.