I highly annoyed and dissapointed client

I have purchased a fridge from Game in 2017 and 3 months ago my fridge started freezing everything in my fridge and making alot of ice in the freezer however its a frost free fridge because its under warrently i logged a service call with Defy, since December 2019, i did not recieve any job card number, and when i called again i was told they are closed for the holidays and im only able to contact them after 8th January 2020. I contacted the call centre and i was told that they cant accomodate my hours because i only arrive home after 6 o clock from work. I called again last week to book a service and i was told that a technician will be coming to me on the 20 February 2020 i took off from my work and waited the entire day made 8 phone calls, when i contacted the defy service call centre thay advised me no service is booked for the day they will escalate the matter and call me back, i recieved no call back, i then contacted the Defy service company in Montagie gardens who i intially booked the service with and spoke to a lady named cathrine and the entire day the reception kept on telling me that she is on calls and will call me back, which i never did recieve a call back. I am extreamly annoyed and dissatisfied i wish i never purchased a Defy applicance, how can it be such a struggle to get service on your appliance even when its under warrenty, i had to take a day off to accomadate Defy just for nothing spent how much money on airtime just to be bull****ted, i dont think i would ever purchase a defy appliance again and wont recomend that anyone else does, because there service is pathetic its like begging for service. Its really shame.