I have logged a call with Makro and Defy and still nothing is happening The Technician from Defy has called me to tell me he will come back to me.

I call Makro I have no response and calls are dropped as they are transferring me . Defy has since said they will come back to me. They want to send the technician to see if the fridge is repairable. Its 3:04 now 122.11.2017. Calling ********** 241 no answer.They have repaired a new fridge a number of times and they still want to see if the fridge is still repairable. I the customer have to be siting with a new fridge that has a history and record of repairs.

I have a feeling that they do not want to take responsibility for this issue as I said I do not want the fridge anymore,which I have the write to say so as a customer.That fridge is not a product I can keep and still be proud of the Defy brand. Arcelik took over this business and this is one of the issues they have to deal with.

If my issue is not dealt with are they saying they are selling non durable products. If so are all customers how bought Defy products going through the same issue I am going through.Should I gather comrades e start a campaign to alert people about Defy products.

I am a helpless disgruntled customer with a product that is putting the life of my Kids in danger with the rotten food and the cost of having to buy food outside as we cannot keep anything in the fridge.

I want to challenge Defy/Arcelik and Makro to sort this matter out without anyone being embarrassed or going further to the media or other avenues available for consumer protection.

Makro to Credit my account and I will buy the same or better Defy product to test and endorse it. I will be their ambassador for that period and I will come on the same page to give positive experiences about Defy product if I have.

Currently I am not confident with the product and frankly would not like/want to keep it.

It has been a about two weeks and I have not seen any response from both parties.

Regards

Moropa