MZ
Mari-Lise Ziervogel
1 reviews | Active since Aug 2015
18 Dec 2025, 17:05
I don't know if the quality or the customer service is worse
I bought a Defy Gemini oven in Sep. The thermofan doesn't work, the top oven doesn't reach the correct temperature (it's too cold) and the bottom oven doesn't stop at the set temperature, so it burns everything. So the thermostats of both oven basically is faulty as well. I phoned Defy after they didn't react on emails. In November I got a reference and a promise that a technician will phone me. This still hasn't happened. My complaint has been escalated numerous times and then they promised André or someone in managed will phone, because the complaint has been escalated too many times. Still no phone call from management, a technician or anyone at Defy for that matter. It's unacceptable!
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Mari-Lise Ziervogel's updateReviewer Update
24 Dec 2025, 12:30Defy admitted that my oven was logged under the wrong area. They figured this out after 9 calls and complaints. Before they figured this out nobody even contacted me. Then I got a call that said that they will send a technician out today since I can't cook dinner for Christmas eve or Christmas lunch at all! The technician hasn't phoned at all and when I phoned to follow up they promised to phone me back, which also hasn't happened. The message I received on the 22nd said: Dear Mari-lise , The appointment for ***6 has been rescheduled to 24.12.2025. Please expect a call from 92***2 SIYANDA T. MACUTWANA to confirm the appointment. Siyanda and all management including André from the Bloemfontein branch is still missing in action. You can expect a call from my lawyer.
MZ
Mari-Lise Ziervogel's update24 Dec 2025, 12:30
Reviewer Update
Defy admitted that my oven was logged under the wrong area. They figured this out after 9 calls and complaints. Before they figured this out nobody even contacted me. Then I got a call that said that they will send a technician out today since I can't cook dinner for Christmas eve or Christmas lunch at all! The technician hasn't phoned at all and when I phoned to follow up they promised to phone me back, which also hasn't happened. The message I received on the 22nd said: Dear Mari-lise , The appointment for ***6 has been rescheduled to 24.12.2025. Please expect a call from 92***2 SIYANDA T. MACUTWANA to confirm the appointment. Siyanda and all management including André from the Bloemfontein branch is still missing in action. You can expect a call from my lawyer.