I do not trust Defy appliances would recommend to not purchase one.

We purchased a 13kg Defy washing machine in March 2016. It worked fine for a few weeks after we started using it. Then it started making a banging noise and used to shake during the spin mode. I contacted Makro as I had purchased the machine from there and was told that a Defy technician would come and sort the problem. When the technician came he said that there was nothing wrong with the machine and that our floor is not leveled and we need to put a plank under the machine. He placed newspaper for time being. Anyways this did not work and we continued to have the problem. I tried everything in the manual and I even complained on the Defy website. Then a few months ago I had to phone Defy for a repair of another appliance of ours and I told about the washing machine as well. The technicians checked and said that I must try the machine again and if the same thing happens the will have to change the springs. Now me trying the machine all the time when it is making a banging noise and shaking is a huge inconvenience as it causes a lot of distress to my Mum as the noise is really loud and banging, not an ordinary washing machine sound, also once the noise starts we have to switch off the machine and then remove all the clothes and hand wash it everytime . When I contacted the technician and told him that the same thing was happening he said they will have to order the parts and then come and do it. They came after a month to do it and that was after I called the call centre and told them about it. The technicians put new springs and they said we should have no trouble with the machine. When we tried the machine the next day it was showed the E6 error sign which according to the manual means that the door is opened but the door is closed and this error is coming. Now I find this ridiculous. I think that the technicians are clueless and inexperienced and they are not able to do their jobs properly as they have only caused us inconvenience. We only used this machine for a few weeks and since then we have been having problems with it. It is lying in our home unused and all our clothes have to be washed by hand. I complained on the Defy website but have not gotten a reply.