I can no longer rely on Defy

<p>In January the belt of my 6 month old Defy ( under guarantee) washing machine broke. I notified them. When I enquired why it is taking so long I was informed that Defy was under the impression that the machine was fixed in the 26 Jan. The agent came but had to order the belt . The beginning of March I discovered that the part was never ordered. There is no communication from Defy more than 2 months after I reported the problem via Hi Fi Corporation where I bought the machine. I grew up with Defy and it was always my appliance of choice. It seems as if I can no longer rely on Defy . How can a household be without a washing machine??</p>