WP
Winston P
1 reviews | Active since Sept 2015
12 May 2025, 08:19
I bought two microwaves on the same invoice, I now question: One is rusting and the other is not? Defy says their policy does not cover rust
I bought two microwaves on the same invoice, I now question: One is rusting and the other is not? Defy says their policy does not cover rust. But they cannot answer a simple question. I believe a policy manual is there for generic situations.
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Replies (2)
Defy Appliances's replyOfficial
15 May 2025, 11:17Good Day Winston,
Thank you for bringing your concern to our attention. We're sorry to hear that you've noticed rust on your microwave, and we’d like to help clarify what might be causing this and how to address it.
While we take pride in offering high quality appliances, rust on the inside or outside of a microwave can occur due to several common factors such as placement, coastal environments, moisture build-up, steam from cooking, Food or Liquid Build-up or wear to the interior coating.
We recommend regularly wiping the inside dry after use and cleaning up any food splatters promptly to help prevent this.
Warm regards,
Thank you for bringing your concern to our attention. We're sorry to hear that you've noticed rust on your microwave, and we’d like to help clarify what might be causing this and how to address it.
While we take pride in offering high quality appliances, rust on the inside or outside of a microwave can occur due to several common factors such as placement, coastal environments, moisture build-up, steam from cooking, Food or Liquid Build-up or wear to the interior coating.
We recommend regularly wiping the inside dry after use and cleaning up any food splatters promptly to help prevent this.
Warm regards,
Customer Care Team
Defy Appliance
Defy Appliances's reply15 May 2025, 11:17
Official
Good Day Winston,
Thank you for bringing your concern to our attention. We're sorry to hear that you've noticed rust on your microwave, and we’d like to help clarify what might be causing this and how to address it.
While we take pride in offering high quality appliances, rust on the inside or outside of a microwave can occur due to several common factors such as placement, coastal environments, moisture build-up, steam from cooking, Food or Liquid Build-up or wear to the interior coating.
We recommend regularly wiping the inside dry after use and cleaning up any food splatters promptly to help prevent this.
Warm regards,
Thank you for bringing your concern to our attention. We're sorry to hear that you've noticed rust on your microwave, and we’d like to help clarify what might be causing this and how to address it.
While we take pride in offering high quality appliances, rust on the inside or outside of a microwave can occur due to several common factors such as placement, coastal environments, moisture build-up, steam from cooking, Food or Liquid Build-up or wear to the interior coating.
We recommend regularly wiping the inside dry after use and cleaning up any food splatters promptly to help prevent this.
Warm regards,
Customer Care Team
Defy Appliance
WP
Winston P's updateReviewer Update
23 May 2025, 11:45The rust is on the outside of one of the two purchased. The smaller one with the rust is only used during load-shedding as fewer watts are used.
Also, the two microwaves are a few meters apart.
The inside of both still looks brand new. Only the rust on the outside of the second looks unsightly and is of bad quality…and it's only related to the cover, which one can un***** and replaced.
Also, the two microwaves are a few meters apart.
The inside of both still looks brand new. Only the rust on the outside of the second looks unsightly and is of bad quality…and it's only related to the cover, which one can un***** and replaced.
WP
Winston P's update23 May 2025, 11:45
Reviewer Update
The rust is on the outside of one of the two purchased. The smaller one with the rust is only used during load-shedding as fewer watts are used.
Also, the two microwaves are a few meters apart.
The inside of both still looks brand new. Only the rust on the outside of the second looks unsightly and is of bad quality…and it's only related to the cover, which one can un***** and replaced.
Also, the two microwaves are a few meters apart.
The inside of both still looks brand new. Only the rust on the outside of the second looks unsightly and is of bad quality…and it's only related to the cover, which one can un***** and replaced.