Ss
Shirley sj.petersen
1 reviews | Active since Aug 2025
17 Aug 2025, 12:30
I bought a defy fridge at game less than 2 years ago
I bought a defy fridge at game less than 2 years ago . Have a 3 year warranty on it. When I purchased it from game bought 2 extra years to warranty. Complained about draws on freezer that comes of soon easily. Not good quality at all. Changed phones, have all my paperwork, Defy not interested in replacing it, as i cannot produce my e-mail when i registered my warranty.
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Defy Appliances's replyOfficial
19 Aug 2025, 10:37Good day Shirley,
Please be assured that you are found on the database. This extended warranty covers spares/parts and labour is still charged.
As per your warranty terms and conditions-drawers are not covered by warranty as they are accessories.
We kindly advise visiting your nearest Defy service centre to source replacement drawers.
Please be assured that you are found on the database. This extended warranty covers spares/parts and labour is still charged.
As per your warranty terms and conditions-drawers are not covered by warranty as they are accessories.
We kindly advise visiting your nearest Defy service centre to source replacement drawers.
Warm regards,
Defy Customer Care
Defy Customer Care
Defy Appliances's reply19 Aug 2025, 10:37
Official
Good day Shirley,
Please be assured that you are found on the database. This extended warranty covers spares/parts and labour is still charged.
As per your warranty terms and conditions-drawers are not covered by warranty as they are accessories.
We kindly advise visiting your nearest Defy service centre to source replacement drawers.
Please be assured that you are found on the database. This extended warranty covers spares/parts and labour is still charged.
As per your warranty terms and conditions-drawers are not covered by warranty as they are accessories.
We kindly advise visiting your nearest Defy service centre to source replacement drawers.
Warm regards,
Defy Customer Care
Defy Customer Care