aB
alan B
1 reviews | Active since Dec 2009
14 Aug 2025, 08:58
I bought a brand new...
I bought a brand new washing machine and every time I use it the filter pops out so I contacted defy customer care and they are not willing to assist they push by saying I need to contact the store for them to send out a technician to find out the problem seriously I bought a brand new machine and that is how you get treated.
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Defy Appliances's replyOfficial
14 Aug 2025, 11:35Good day Alan,
We apologise for the inconvenience caused.
Please be assured that our team is eager to assist. However, some retailers require a specific process to be followed. In this case, jobs cannot be logged directly with Defy- they must first be logged through the retailer’s system before being sent to us.
We apologise for the inconvenience caused.
Please be assured that our team is eager to assist. However, some retailers require a specific process to be followed. In this case, jobs cannot be logged directly with Defy- they must first be logged through the retailer’s system before being sent to us.
Kindly contact your store as advised to initiate the process.
Warm regards,
Defy Customer Care
Defy Customer Care
Defy Appliances's reply14 Aug 2025, 11:35
Official
Good day Alan,
We apologise for the inconvenience caused.
Please be assured that our team is eager to assist. However, some retailers require a specific process to be followed. In this case, jobs cannot be logged directly with Defy- they must first be logged through the retailer’s system before being sent to us.
We apologise for the inconvenience caused.
Please be assured that our team is eager to assist. However, some retailers require a specific process to be followed. In this case, jobs cannot be logged directly with Defy- they must first be logged through the retailer’s system before being sent to us.
Kindly contact your store as advised to initiate the process.
Warm regards,
Defy Customer Care
Defy Customer Care