Horror Christmas to be

My name is Madiau Mokoma from Protea South Soweto. I logged a call on the 28th of November 2022 regarding my fridge. When the technician came they said it has internal leaks and they cannot fix it but they will report it. I called defy and they said I must send a proof of purchase,which I did and they gave me ref no ***, but am still waiting and by the looks of things, it looks like I will have a dull Christmas. How long must I keep on waiting for them to come and fix my fridge. Xmas is around the corner but I can't even prepared anything because I don't have a fridge. M just exhausted. I have been waiting nearly a month now for them. I spend a lot of money for something that barely works. Cell no *** and ***