Horrific Experience with Defy Appliances!

I have been a huge supporter of Defy all my life, because of the quality products and excellent after purchase service one gets. Unfortunately the latest experience with Defy was nothing but absolutely horrific!

In short:

I reported my faulty dishwasher to Defy on 7 September and again on 11 September Reference number *** On 12 September Banele Gama (066 345 ***x) phoned me and told me that the dishwasher only needed salt and dishwasher liquid. Which I knew was not the problem. Anyway the dishwasher still didn’t work properly and dishes came out of the dishwasher dirty.

I reported it again on 18 September.

On 20 September Johannes (079 298 ***x) from Defy visited our property to fix the dishwasher. Reference number *** Her replaced the motor, and tested the machine, but it still didn’t work. He informed me that he will arrange for someone from Defy to pick the machine up in order to take it to the Defy to get fixed.

On 26 September – David (079 952 ***x) from Defy asked for my address and the machine was collected I did not receive a reference number only the slip he left on our kitchen counter with the Job Card number C 895894

I phoned Defy on 5 October, with this job card number and the lady said they will escalate the job.

I phoned Defy again on 11 October and the lady on call said that she cannot find the job card on the system. I can also mention that she was rather rude and unhelpful and said that I should phone Johannes or David or call the workshop myself!

This is absolutely UNACCEPTABLE! I How is it possible that this matter cannot be resolved? IT IS 26 OCTOBER ALREADY - 44 DAYS SINCE MY FIRST CALL TO DEFY?!! The dishwasher is still under warranty ( I bought it in January 2023 at Makro) and I even bought an extended warranty! All the documentation is with me and can be supp**** if necessary.