Horrific Experience

I bought a Chest freezer on the 26th April 2019, From Pick n Pay Hyper in Woodmead Johannesburg, and when it was delivered, I noticed there was no Basket, No divider and no Sc****r inside, I then contacted Defy and they gave me a number to contact Bongani, that works for Defy and based at the Pick n Pay store. he then promised he will have it in 10 days, I still haven't received it, hence my message, I now called the "customer careline" and get told "Unfortunately" there is nothing they can do as I would need to go back to the store. The service I have received is shocking for such a reputable company. Now you made a happy customer unhappy...