CV
Christiaan V
1 reviews | Active since Nov 2015
14 Dec 2022, 14:48
horrid service
i logged a call for my new washing machine i bought that is faulty ref *** and they said they will get someone out to me asap but nothing sofar then i tried to call the call centre again then is says they are busy hold you are caller number 6 and the next minute you are caller number 10 but you dont get past caller number 6 this is useless to call them
Helpful (0)
Replies (5)0
Replies (5)
Defy Appliances's replyOfficial
14 Dec 2022, 15:50Good Day, Christiaan.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Dec 2022, 15:50
Official
Good Day, Christiaan.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
CV
Christiaan V's updateReviewer Update
15 Dec 2022, 16:26hi and still nothing has happened no calls no technician
CV
Christiaan V's update15 Dec 2022, 16:26
Reviewer Update
hi and still nothing has happened no calls no technician
CV
Christiaan V's updateReviewer Update
17 Dec 2022, 12:46i have still had no feedback and no technician attend to my problem
i dont want this machine anymore i have it a month and all i have is problems
i want a refund asap
i dont want this machine anymore i have it a month and all i have is problems
i want a refund asap
CV
Christiaan V's update17 Dec 2022, 12:46
Reviewer Update
i have still had no feedback and no technician attend to my problem
i dont want this machine anymore i have it a month and all i have is problems
i want a refund asap
i dont want this machine anymore i have it a month and all i have is problems
i want a refund asap
Defy Appliances's replyOfficial
19 Dec 2022, 09:42Good Morning, Christiaan.
We have requested urgent feedback from our Customer Service Team, and we should have feedback during the course of today.
Apologies once again for any inconvenience caused.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We have requested urgent feedback from our Customer Service Team, and we should have feedback during the course of today.
Apologies once again for any inconvenience caused.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply19 Dec 2022, 09:42
Official
Good Morning, Christiaan.
We have requested urgent feedback from our Customer Service Team, and we should have feedback during the course of today.
Apologies once again for any inconvenience caused.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We have requested urgent feedback from our Customer Service Team, and we should have feedback during the course of today.
Apologies once again for any inconvenience caused.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
CV
Christiaan V's updateReviewer Update
19 Dec 2022, 13:27no need i have returned the machine to makro i have always believed that defy is a good product but the service on repairs is horrible
CV
Christiaan V's update19 Dec 2022, 13:27
Reviewer Update
no need i have returned the machine to makro i have always believed that defy is a good product but the service on repairs is horrible