Horrid Product, no feedback, horrid customer service

I purchased my defy fridge /freezer late last year , there was a problem from day 1 ., THE RUBBER WAS OUT / NO COLD AIR IN THE FRIDGE AND THE FREEZER IS OVER FREEZING , MY FOOD IS ROTTING IN THE FRIDGE I have logged several calls but no one is listening to me . my refs were : *** the last senior technician came to check on 13.03.2018 (his name is Mc Donald )he confirmed that the fridge/freezer is not working .until this day I had no response from Defy . I am throwing food daily because my food is going OFF .I promised myself that I wilL never purchase another DEFY PRODUCT .THE PRODUCT & SERVICE IS TERRIBLE . NO CUSTOMER SERVICE . I AM GOING TO COMPLAIN ON HELLOPETER SO THE PUBLIC AND SEE HOW POOR DEFY IS .I WANT A REFUND OF MY MONEY .