Horrible Washing Machine and even worse service

I bought a Defy washing machine earlier this year through HiFi Corp. The machine then started leaker, and it has now been over three months since I first reported the issue of my Defy 8kg Top Loader washing machine leaking, and I am appalled that the problem remains unresolved. The leaking has been a consistent issue, occurring during every wash cycle, and it has caused significant inconvenience and potential damage to my property.

The first inspection was conducted by HiFi, during which the entire machine was taken apart. Despite this thorough examination, I was informed that the issue was a faulty valve, and that the valve had been fixed. However, the leaking persisted. Following this, a second inspection was carried out by Defy technicians, who once again disassembled the entire machine. They concluded that there was no issue. Despite these reassurances, the machine continues to leak, demonstrating that the problem was neither properly identified nor resolved.

I have recorded multiple videos that clearly show the leaking, and I have provided this evidence to both HiFi and Defy. Despite my efforts, the issue remains unaddressed. I am disgusted by the lack of effective action taken to resolve this matter, particularly given the time and effort I have invested in seeking a solution.

Given the ongoing nature of this issue and the complete lack of resolution despite two thorough inspections, I am now formally requesting that my washing machine be replaced or that I be issued a full refund. The current situation is entirely unacceptable, and I demand that this matter be resolved promptly and satisfactorily.

I then called Defy about five minutes ago. I was then told that a service call was logged by Defy on the 20th of August, 2024. I was told it was logged for the 23rd of August 2024, and the technician was meant to come yesterday. Not only did the technician NOT pitch, but I was NEVER told about the service log at all, nor was I informed about it. Your service is frankly disgusting, and should this machine not be replaced, or I am not given a full refund, then I have no choice but to pursue this publicly. I do have piles of video footage to defend my case.