Horrible staff attitude

I am so annoyed by the after sales experience I got from Defy. We bought a washing machine that was delivered on the 16th or February 2024. I'm shocked that I keep hearing that I needed to remove bolts but my gripe is with the service. The machine started making funny sounds and they promised to call me but till today, nothing So I call them this morning and don't they mess up my name and hang up on me for insisting they say my name correctly. That is just a ****ed up experience from Defy. I bought that washing machine for convenience but it's like I'm doing the work for that machine and the customer care staff seem less intrested in servicing customers and more in making a point by hanging up on me. I am ready for Defy to take their machine back and for Makro to reimburse me.