horrible service from defy

i bought a defy slimline stove last year ( 2024 ) june at a Game store Tzaneen and it is now giving me problems when you switch it on giving a F error on the plates touch buttons .on the 23rd of April morning just before 9 i then called defy to ask for assistance regarding the repairs booking since its still under warranty .The booking was done ( ***) and told it will be resolved in 3 working days and i requested to be marked urgent since i can not cook anything .today i made a call to follow up and i was told to just wait only to follow up next week .Very bad service im receiving from Defy .Now the whole long weeked i will be without a stove .Very much disappointed