VC
Vuyelwa C
1 reviews | Active since Jul 2023
03 Jul 2023, 14:15
HORRIBLE SERVICE FROM DEFY APPLIANCES
Defy Appliance assistance department is sooo horrible!!! I bought a washing machine end May 2023, the machine has started giving me problems. I called them multiple times to assist us or to send us a mechanic/someone to come check the machine as it is still under a 2year warranty. Till today they haven't send someone!!!!! I'm scared to do anything to the machine that might break it further if it's even mechanically broken. I paid cash for this machine, we cannot be struggling like this with it when it's winter nogal!! Defy please respond!!!!
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Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
03 Jul 2023, 16:13Good Day, Vuyelwa.
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration you have experienced.
We are sorry for the delays in sending someone to check your machine. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We assure you that we take your complaint seriously and will address it promptly.
We understand your worry about causing further damage to the machine, and we will do our best to resolve the issue as quickly as possible. We appreciate your patience in this matter and apologize for any inconvenience caused during this time.
Our Team should be in touch to assist further.
Once again, we sincerely apologize for the poor service you have received. Your feedback is valuable to us, and we will use it to improve our service levels. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration you have experienced.
We are sorry for the delays in sending someone to check your machine. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We assure you that we take your complaint seriously and will address it promptly.
We understand your worry about causing further damage to the machine, and we will do our best to resolve the issue as quickly as possible. We appreciate your patience in this matter and apologize for any inconvenience caused during this time.
Our Team should be in touch to assist further.
Once again, we sincerely apologize for the poor service you have received. Your feedback is valuable to us, and we will use it to improve our service levels. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply03 Jul 2023, 16:13
Official
Good Day, Vuyelwa.
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration you have experienced.
We are sorry for the delays in sending someone to check your machine. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We assure you that we take your complaint seriously and will address it promptly.
We understand your worry about causing further damage to the machine, and we will do our best to resolve the issue as quickly as possible. We appreciate your patience in this matter and apologize for any inconvenience caused during this time.
Our Team should be in touch to assist further.
Once again, we sincerely apologize for the poor service you have received. Your feedback is valuable to us, and we will use it to improve our service levels. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration you have experienced.
We are sorry for the delays in sending someone to check your machine. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We assure you that we take your complaint seriously and will address it promptly.
We understand your worry about causing further damage to the machine, and we will do our best to resolve the issue as quickly as possible. We appreciate your patience in this matter and apologize for any inconvenience caused during this time.
Our Team should be in touch to assist further.
Once again, we sincerely apologize for the poor service you have received. Your feedback is valuable to us, and we will use it to improve our service levels. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
VC
Vuyelwa C's updateReviewer Update
04 Jul 2023, 16:11Feedback on the ****** Defy technicians
As a paying Customer I'm very Angry and disappointed by how we were treated by Defy's people today...They came to our house and not even greeting my mother while she tried to explain what's wrong with the masjine....My Mother was just told to move aside while the technician just go to the masjin and not even telling her what was wrong with it ...after they were done fuddling with the masjin for only 2min and left saying that the wires is worn out and not even telling my mother when they gonna come back and Left her in tears today and that ****ed me more off...Is that how Cash paying customers are being treated? How can a new masjin be worn out in a month's time..does that even make sense??!The way Im feeling right now is undescible especially for the way they went and treat my mother....I feel like Defy can just give my money back or a new masjin or am not going to leave this matter at this point I refuse being disrespected by my own money and I won't even advised people to shop Defy products anymore!!!!!!!
Hello Peter please, please assist us!🙏🥺😭
As a paying Customer I'm very Angry and disappointed by how we were treated by Defy's people today...They came to our house and not even greeting my mother while she tried to explain what's wrong with the masjine....My Mother was just told to move aside while the technician just go to the masjin and not even telling her what was wrong with it ...after they were done fuddling with the masjin for only 2min and left saying that the wires is worn out and not even telling my mother when they gonna come back and Left her in tears today and that ****ed me more off...Is that how Cash paying customers are being treated? How can a new masjin be worn out in a month's time..does that even make sense??!The way Im feeling right now is undescible especially for the way they went and treat my mother....I feel like Defy can just give my money back or a new masjin or am not going to leave this matter at this point I refuse being disrespected by my own money and I won't even advised people to shop Defy products anymore!!!!!!!
Hello Peter please, please assist us!🙏🥺😭
VC
Vuyelwa C's update04 Jul 2023, 16:11
Reviewer Update
Feedback on the ****** Defy technicians
As a paying Customer I'm very Angry and disappointed by how we were treated by Defy's people today...They came to our house and not even greeting my mother while she tried to explain what's wrong with the masjine....My Mother was just told to move aside while the technician just go to the masjin and not even telling her what was wrong with it ...after they were done fuddling with the masjin for only 2min and left saying that the wires is worn out and not even telling my mother when they gonna come back and Left her in tears today and that ****ed me more off...Is that how Cash paying customers are being treated? How can a new masjin be worn out in a month's time..does that even make sense??!The way Im feeling right now is undescible especially for the way they went and treat my mother....I feel like Defy can just give my money back or a new masjin or am not going to leave this matter at this point I refuse being disrespected by my own money and I won't even advised people to shop Defy products anymore!!!!!!!
Hello Peter please, please assist us!🙏🥺😭
As a paying Customer I'm very Angry and disappointed by how we were treated by Defy's people today...They came to our house and not even greeting my mother while she tried to explain what's wrong with the masjine....My Mother was just told to move aside while the technician just go to the masjin and not even telling her what was wrong with it ...after they were done fuddling with the masjin for only 2min and left saying that the wires is worn out and not even telling my mother when they gonna come back and Left her in tears today and that ****ed me more off...Is that how Cash paying customers are being treated? How can a new masjin be worn out in a month's time..does that even make sense??!The way Im feeling right now is undescible especially for the way they went and treat my mother....I feel like Defy can just give my money back or a new masjin or am not going to leave this matter at this point I refuse being disrespected by my own money and I won't even advised people to shop Defy products anymore!!!!!!!
Hello Peter please, please assist us!🙏🥺😭
Defy Appliances's replyOfficial
05 Jul 2023, 10:04 Good Morning, Vuyelwa
We sincerely apologize for the disappointing experience you and your mother had with our Defy technicians. We understand your frustration and disappointment, and we deeply regret any lack of communication and disrespect that occurred during the service visit.
Providing excellent customer service is a top priority for us, and we acknowledge that we fell short in this instance. We apologize for any distress caused to your mother and the negative impression it has left.
We take your feedback seriously and will address this matter internally to ensure that our technicians understand the importance of respectful and clear communication. We are committed to learning from this experience and improving our service moving forward.
Regarding the issue with your machine, we understand your frustration, and we want to assure you that we are dedicated to resolving it promptly and to your satisfaction. Our customer service team will be in contact with you to discuss the situation and find a suitable solution.
We appreciate your feedback and the opportunity to make things right.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We sincerely apologize for the disappointing experience you and your mother had with our Defy technicians. We understand your frustration and disappointment, and we deeply regret any lack of communication and disrespect that occurred during the service visit.
Providing excellent customer service is a top priority for us, and we acknowledge that we fell short in this instance. We apologize for any distress caused to your mother and the negative impression it has left.
We take your feedback seriously and will address this matter internally to ensure that our technicians understand the importance of respectful and clear communication. We are committed to learning from this experience and improving our service moving forward.
Regarding the issue with your machine, we understand your frustration, and we want to assure you that we are dedicated to resolving it promptly and to your satisfaction. Our customer service team will be in contact with you to discuss the situation and find a suitable solution.
We appreciate your feedback and the opportunity to make things right.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply05 Jul 2023, 10:04
Official
Good Morning, Vuyelwa
We sincerely apologize for the disappointing experience you and your mother had with our Defy technicians. We understand your frustration and disappointment, and we deeply regret any lack of communication and disrespect that occurred during the service visit.
Providing excellent customer service is a top priority for us, and we acknowledge that we fell short in this instance. We apologize for any distress caused to your mother and the negative impression it has left.
We take your feedback seriously and will address this matter internally to ensure that our technicians understand the importance of respectful and clear communication. We are committed to learning from this experience and improving our service moving forward.
Regarding the issue with your machine, we understand your frustration, and we want to assure you that we are dedicated to resolving it promptly and to your satisfaction. Our customer service team will be in contact with you to discuss the situation and find a suitable solution.
We appreciate your feedback and the opportunity to make things right.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We sincerely apologize for the disappointing experience you and your mother had with our Defy technicians. We understand your frustration and disappointment, and we deeply regret any lack of communication and disrespect that occurred during the service visit.
Providing excellent customer service is a top priority for us, and we acknowledge that we fell short in this instance. We apologize for any distress caused to your mother and the negative impression it has left.
We take your feedback seriously and will address this matter internally to ensure that our technicians understand the importance of respectful and clear communication. We are committed to learning from this experience and improving our service moving forward.
Regarding the issue with your machine, we understand your frustration, and we want to assure you that we are dedicated to resolving it promptly and to your satisfaction. Our customer service team will be in contact with you to discuss the situation and find a suitable solution.
We appreciate your feedback and the opportunity to make things right.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
VC
Vuyelwa C's updateReviewer Update
07 Jul 2023, 10:17Defy 2nd Follow Feedback
Good morning Hello Peter.
I just want to thank you guys for assisting me with this matter and am sorry for Defy that I had to complain on hello Peter's page ...But as a Cash paying customer I was just so frustrated and angry by the way we were assisted and the way my mother was being treated but am happy that the matter is resolved so quickly ..Thank you guys!
Good morning Hello Peter.
I just want to thank you guys for assisting me with this matter and am sorry for Defy that I had to complain on hello Peter's page ...But as a Cash paying customer I was just so frustrated and angry by the way we were assisted and the way my mother was being treated but am happy that the matter is resolved so quickly ..Thank you guys!
VC
Vuyelwa C's update07 Jul 2023, 10:17
Reviewer Update
Defy 2nd Follow Feedback
Good morning Hello Peter.
I just want to thank you guys for assisting me with this matter and am sorry for Defy that I had to complain on hello Peter's page ...But as a Cash paying customer I was just so frustrated and angry by the way we were assisted and the way my mother was being treated but am happy that the matter is resolved so quickly ..Thank you guys!
Good morning Hello Peter.
I just want to thank you guys for assisting me with this matter and am sorry for Defy that I had to complain on hello Peter's page ...But as a Cash paying customer I was just so frustrated and angry by the way we were assisted and the way my mother was being treated but am happy that the matter is resolved so quickly ..Thank you guys!