Horrible Service

On the 04th of January 2023, a technician came to check my fridge after countless follow up with the Game Store in Boksburg. I initially brought the fridge on the 25th of November 2022 at Game. It was delivered on the 26th. I turned it on and with food items inside only to wake up the following everything frozen. I called Game store was told to come to the shop. I went on the 30th which was still with 7 days but they did not replace it, rather I was told that a call will be logged.

Eventually, the technician came on the 04th and told me that the parts will be replaced within 4 working days. Up to date the 22nd the parts are still not replaced. I have been calling the Boksburg Defy office and told every day that they will follow up and someone will call me but no one ever does call. Defy must fix or give me a new fridge as I spent so much money for nothing.