MV
Michelle V
1 reviews | Active since May 2022
09 Nov 2022, 15:23
Horrible service
Logged a call on the 3rd of November regarding N error received it has been over 6 days that I escalated the matter again. Defy now decide to calm and the lady who's name is Lettie ended up being rude and was screaming I am disgusted with this response
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
09 Nov 2022, 15:32Good Day, Michelle.
Please accept our sincerest apologies for the inconvenience.
For us to be able to assist further, can you please kindly provide the job nr?
We will look into the matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience.
For us to be able to assist further, can you please kindly provide the job nr?
We will look into the matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply09 Nov 2022, 15:32
Official
Good Day, Michelle.
Please accept our sincerest apologies for the inconvenience.
For us to be able to assist further, can you please kindly provide the job nr?
We will look into the matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience.
For us to be able to assist further, can you please kindly provide the job nr?
We will look into the matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
MV
Michelle V's updateReviewer Update
09 Nov 2022, 15:49Good day I am confused by ur response, what is a Job number, as I logged a call to HiFi Corp they called Defy and I am still waiting???
MV
Michelle V's update09 Nov 2022, 15:49
Reviewer Update
Good day I am confused by ur response, what is a Job number, as I logged a call to HiFi Corp they called Defy and I am still waiting???
MV
Michelle V's updateReviewer Update
09 Nov 2022, 16:12When will a technician be sent out it is very inconvenient to not have access to getting yr washin washed. I mean I logged a call the 3rd today is the 9th how exceptable is this?
MV
Michelle V's update09 Nov 2022, 16:12
Reviewer Update
When will a technician be sent out it is very inconvenient to not have access to getting yr washin washed. I mean I logged a call the 3rd today is the 9th how exceptable is this?
Defy Appliances's replyOfficial
09 Nov 2022, 16:45Hi, Michelle.
Apologies for the delay.
We are awaiting feedback from our service team.
Will advise as soon as it's received.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the delay.
We are awaiting feedback from our service team.
Will advise as soon as it's received.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply09 Nov 2022, 16:45
Official
Hi, Michelle.
Apologies for the delay.
We are awaiting feedback from our service team.
Will advise as soon as it's received.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the delay.
We are awaiting feedback from our service team.
Will advise as soon as it's received.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
MV
Michelle V's updateReviewer Update
10 Nov 2022, 09:04Good morning
May I ket further feedback please?
May I ket further feedback please?
MV
Michelle V's update10 Nov 2022, 09:04
Reviewer Update
Good morning
May I ket further feedback please?
May I ket further feedback please?
MV
Michelle V's updateReviewer Update
24 Nov 2022, 16:45Good day, the technician fixed the machine however after1 wash1 it now completely does not want go on at all. I mean this is really so inconvenient for me I'm 8 months pregnant my washin is again pulling up. Can I get urgent assistance.. Wow
MV
Michelle V's update24 Nov 2022, 16:45
Reviewer Update
Good day, the technician fixed the machine however after1 wash1 it now completely does not want go on at all. I mean this is really so inconvenient for me I'm 8 months pregnant my washin is again pulling up. Can I get urgent assistance.. Wow