Horrible Service

My defy fridge doors were supposed to be replaced. I had gotten three calls from the same lady to tell me that a technician will come that day. On all three occasions I had taken the day off work and a technician never showed. On the 29 September a technician had finally arrived and had the doors only to then realize that the handles were not the correct ones after already putting the doors on the unit. He then had to put the old doors back one, but did not put the rubber seal back on properly and everything had then spoiled. I had then requested a replacement fridge, I was also told that this application had been approved however was on hold due to the fact I could not produce proof of purchase and that the serial number shows it is out of guarantee, but this fridge was only purchased last year November. I had been in contact with Eddie from the Denver branch(who never contacted me, it was always me contacting him) who told me that I should be speak to Frans, however Frans was in an accident therefore I have to wait. Is this branch going to then close down should something happen to Frans? Nobody is able to get back to me or give me any information. This is absolutely ridiculous and absurd.