JE
Janie E
1 reviews | Active since Apr 2018
30 Nov 2020, 16:06
HORRIBLE SERVICE
I previously wrote a review on the horrible service from Defy after our side-by-side fridge & freezer combo is not working (the freezer) side and we only bought the unit in May 2019. Within an hour of my review Defy was able to attend to my matter but couldn't reply to an email in days.
Then a very unprofessional technician phoned me on a Saturday to find out if he "can swing by now". No appointment, no heads-up, nothing.
Now again, Ishmael will not reply to an email. The greater majority of our kitchen appliances are Defy but I will not be supporting this brand ever again due to their HORRIBLE customer service.
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Replies (2)JE
Janie E's updateReviewer Update
02 Dec 2020, 10:05This is lies.
I told the lady at Defy that I can't be there in the week willy nilly when you decide to pop by - You don't listen to what I say!! Now they want to come this afternoon after I said I can't!
How long does it take Defy to attend to a simple request! This kind of hussle should not be necessary from a company like yourself.
When the technician phoned my on Saturday 21 November 2020 I asked that he make arrangement BEFORE HAND and that he can come in on the 23rd or the 26th of November because I would be able to meet him then. IT IS THE 2ND OF DECEMBER NOW.
I told the lady at Defy that I can't be there in the week willy nilly when you decide to pop by - You don't listen to what I say!! Now they want to come this afternoon after I said I can't!
How long does it take Defy to attend to a simple request! This kind of hussle should not be necessary from a company like yourself.
When the technician phoned my on Saturday 21 November 2020 I asked that he make arrangement BEFORE HAND and that he can come in on the 23rd or the 26th of November because I would be able to meet him then. IT IS THE 2ND OF DECEMBER NOW.
JE
Janie E's update02 Dec 2020, 10:05
Reviewer Update
This is lies.
I told the lady at Defy that I can't be there in the week willy nilly when you decide to pop by - You don't listen to what I say!! Now they want to come this afternoon after I said I can't!
How long does it take Defy to attend to a simple request! This kind of hussle should not be necessary from a company like yourself.
When the technician phoned my on Saturday 21 November 2020 I asked that he make arrangement BEFORE HAND and that he can come in on the 23rd or the 26th of November because I would be able to meet him then. IT IS THE 2ND OF DECEMBER NOW.
I told the lady at Defy that I can't be there in the week willy nilly when you decide to pop by - You don't listen to what I say!! Now they want to come this afternoon after I said I can't!
How long does it take Defy to attend to a simple request! This kind of hussle should not be necessary from a company like yourself.
When the technician phoned my on Saturday 21 November 2020 I asked that he make arrangement BEFORE HAND and that he can come in on the 23rd or the 26th of November because I would be able to meet him then. IT IS THE 2ND OF DECEMBER NOW.
JE
Janie E's updateReviewer Update
02 Dec 2020, 10:07I don't wait all day long for Defy to call when they get the chance or to come to my house.
I missed a call and phoned you back IMMEDIATELY after which the lady said someone would phone me back.
Don't try to defend yourself by one phone call missed after no one listens to what I said initially.
I missed a call and phoned you back IMMEDIATELY after which the lady said someone would phone me back.
Don't try to defend yourself by one phone call missed after no one listens to what I said initially.
JE
Janie E's update02 Dec 2020, 10:07
Reviewer Update
I don't wait all day long for Defy to call when they get the chance or to come to my house.
I missed a call and phoned you back IMMEDIATELY after which the lady said someone would phone me back.
Don't try to defend yourself by one phone call missed after no one listens to what I said initially.
I missed a call and phoned you back IMMEDIATELY after which the lady said someone would phone me back.
Don't try to defend yourself by one phone call missed after no one listens to what I said initially.