Horrible service

I called Defy call centre on the 01 July 2024 to log a call for my washing machine that is not washing clean. I did advise the agent that only a pulsator is turning during wash cycle.Call *** . Technician called out on the 05 July. She was so sucustic telling me that she has been fixing machines for the past 27 years. She never even attempted to fix. I clearly advised her that drum does not turn during wash cycle. She closed the job. I called Defy again on the 19.07.2024 and spoke to Palesa who dropped my call as she was not sure about trouble shooting steps. I called again and requested a manager. I was then transferred to Ismail their team leader. He assisted in logging another call ***. Ismail assured me that technician will call out within 3 working days from the 19.07.2024. today 10 days later I called again to follow up. Apparently one of their agents changed my numbers on the system and technician still did not come. Siya logged a ticket again today ***. I'm not sure how many tickets one needs to log to get service. This is how Defy treats their clients