horrible serivice, worst ever

I purchased this machine in June, and from the very beginning it has been nothing but a nightmare. Each month I am forced to report a new issue, and every time a technician is sent to “assess” or temporarily address the problem, only for the machine to fail again shortly afterwards. This is not normal usage, and it is certainly not what a customer should experience after purchasing a brand-new appliance.

To now be told that these repeated faults are “minor issues” and therefore not grounds for an exchange is truly unacceptable. What you are essentially saying is that I must continue logging complaints indefinitely, waiting for technicians month after month, instead of receiving a product that functions reliably as promised.

No customer should be expected to live like this or to spend months fighting for their consumer rights. The pattern here clearly shows that the machine is faulty and unreliable. I therefore request that this matter be escalated urgently and that a proper resolution be provided whether that is a replacement unit or a refund in line with my rights under the Consumer Protection Act.