AA
Anon A
1 reviews | Active since Mar 2018
01 Dec 2020, 11:27
Horrible Customer Service
Been trying to get an agent to fix my refrigerator since Friday, the 27th of November and up until today, which is the 1st of December, I have had no response and no technician show up to fix the problem.
My freezer is currently not working and whatever products I had are starting to defrost, to me this is an urgent issue and for a company such as Defy to show such bad customer service is disappointing. Honestly thought buying this brand would be good (the fridge is only 8 months old) but clearly I have thought wrong. Will not be buying their brands again due to faulty products and bad service.
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Replies (2)
Defy Appliances's replyOfficial
01 Dec 2020, 14:31Hi Anon,
Thank you for reaching out. One of our technicians has attended to your query and has assessed your unit.
Warm regards,
Defy Service Team
Thank you for reaching out. One of our technicians has attended to your query and has assessed your unit.
Warm regards,
Defy Service Team
Defy Appliances's reply01 Dec 2020, 14:31
Official
Hi Anon,
Thank you for reaching out. One of our technicians has attended to your query and has assessed your unit.
Warm regards,
Defy Service Team
Thank you for reaching out. One of our technicians has attended to your query and has assessed your unit.
Warm regards,
Defy Service Team
AA
Anon A's updateReviewer Update
01 Dec 2020, 15:21Call out only responded after a bad review and phone calls to the call centre agents. Have a much more speedy communication system with your customers next time
AA
Anon A's update01 Dec 2020, 15:21
Reviewer Update
Call out only responded after a bad review and phone calls to the call centre agents. Have a much more speedy communication system with your customers next time