Horrible after sales service

Absolutely horrible after sales service. Reported our fridge/freezer that is still under warranty on 31/12/18. Technician came out on 04/01/19, only to inform us the fan motor of the freezer broke, but they currently don't have stock. I have been phoning everyday to follow up on the service, only to be told the same story. They are waiting for the stock to arrive, but nobody can give me a clear answer. Speaking to a manager did not even help, as he promised to phone me back with an answer, but to this day has not phoned. The fact that we have lost a huge amount of food as a result of defy's bad quality products as well as their poor service does not even bother them. I wont buy defy in my life again.